How do i track my order? To access order updates & tracking histroy, simply login to your Miss Shop account and access via the 'My Orders' tab. Once your order has been dispatched, you’ll receive an confirmation email containing a tracking number and a link that will direct you to the Australia Post website where you can also follow your delivery progress. You can enter your tracking number here. Please allow 24 hours for tracking information and the shipping status to become available via Australia Post.

How does Click & Collect work? Click & Collect means that you can shop online then collect your order in-store, saving you time and money. How to use Click & Collect: Our Click & Collect service is available at all stores Australia wide, please visit the Click & Collect hub inside the store. Click & Collect services operate within store trading hours. Please refer to your selected store for its trading hours. To avoid disappointment, please DO NOT attempt to collect your order from the store until you have received an email advising that your order is ready to collect. Our staff will not be able to give you your order unless you can show this email along with your photo ID. What do I need to bring to collect my order? Bring a copy of your ‘Ready for collection’ email (printed or digitally) and photo ID. Can I nominate someone else to pick up my order? Yes, the nominee will need to provide the ‘Ready for collection’ email (printed or digitally) and photo ID.

What is a Parcel Locker? A Parcel Locker is a secure storage space where you have 48 hours to collect your parcel. Collect your delivery from a free 24/7 Parcel Locker at a time and location that suits you. Choose from more than 400 collection locations across Australia, including Post Offices, petrol stations, supermarkets, pharmacies and more. Why use a Parcel Locker? Free to use for Australia Post deliveries and accessible 24/7 Easy to find with more than 400 locations near Post Offices, supermarkets and train stations You'll have 48 hours to pick up your parcel once we notify you by SMS and email that it’s ready to pick up How do I use Parcel Locker? Shop Online - Select ‘Find a collection location’ as your delivery option at checkout Find a Parcel Locker - Search for a collection location closest to you by entering your address or postcode, or using the location icon. Elect ‘Parcel Locker’ as your location and select your desired collection location. While some Parcel Lockers have 24/7 access, some do not, and you need to check whether the Parcel Locker which you wish to use suits your requirements. Collect Your Parcel - Australia Post will send you an SMS and email when your parcel arrives. Collect your parcel within 48 hours using the access code in your SMS or email to open the locker. If your parcel isn’t collected from a Parcel Locker within 48 hours, it will be removed from the Parcel Locker and transferred to the nearest Australia Post facility offering parcel collection during business hours. We will notify you by email and SMS that your parcel has been moved, where to collect it, and the trading hours for that outlet. You will then have 10 business days to pick up your parcel. Where is my closest Parcel Locker address? Enter your address or postcode, or use the location icon at the online checkout to find a collection location closest to your home, work or somewhere else that’s convenient for you. While some Parcel Lockers have 24/7 access, some do not, and you need to check whether the Parcel Locker which you wish to use suits your requirements. How do I collect my parcel? You will get an email when your parcel arrives, and SMS if requested. If you have the Australia Post app, you will also receive an alert to your mobile. Go to the Parcel Locker bay where your delivery is waiting and follow the instructions on the locker screen to collect your parcel. How long do I have to collect my parcel? Once your parcel arrives, you will have 48 hours to collect it. If your parcel isn’t collected from a Parcel Locker within 48 hours, it will be removed from the Parcel Locker and transferred to the nearest Australia Post facility offering parcel collection during business hours. We will notify you by email and SMS that your parcel has been moved, where to collect it, and the trading hours for that outlet. You will after have 10 business days to collect your parcel.

What can I return and when? Before returning an item, please check to see whether it meets the following conditions. Items must be returned within 30 days of purchase. While our Returns Policy remains unchanged, due to these unprecedented circumstances, we’re happy to extend our 30 days ‘change of mind’ return policy for reasonable requests. Items must be unworn or in their original condition. You must provide proof of purchase The item is not subject to the exclusions listed in our Returns Policy For more information, see our Returns Policy. Can I exchange an item? Instore exchanges - are welcome across all stores Australia wide provided you have proof of purchase and it meets our exchange conditions. Exchanges via mail - you will first need to request a returns form and ensure this is returned with the item/s. Returns by post may take up to 28 days, therefore in order to ensure the size and/or colour you are after is available, we recommend that you place an order at your earliest covenience. We’ve partnered with ParcelPoint and Australia Post to make returning online orders even easier. Shop with peace of mind knowing you can return items by mail free of charge, outside of 'change of mind' returns. If you’d like to return a 'change of mind' purchase by mail, you can use ParcelPoint for a national flat rate of $7.50 or Australia Post for a national flat rate of $12.20. How do I return an item? Please refer to our Returns Policy and ensure the item/s meet the conditions. Return by mail - We’ve partnered with ParcelPoint and Australia Post to make returning online orders even easier. Shop with peace of mind knowing you can return items free of charge, outside of 'change of mind' purchases. Change of mind returns do not apply to big and bulky items. If you would like to exchange an item, please visit your nearest Myer Store. Find out more about returns here. Return in store - You are welcome to return an item at an open store. Check your local store status. However, unfortunately we are unable to accept returns at the temporary Click & Collect booths at stores that remain closed. Please ensure you have proof of purchase with you so our team can process your return. If your refund meets our returns conditions, we will process it for you straight away. We have relaxed our returns policy during this unprecedented period to accommodate any reasonable return request outside of our standard terms. We understand that many customers will not be able to physically make it into stores during this time so this gives peace of mind with any purchase made or are planning to make. As a minimum we will provide an additional 30 days from when stores open to return purchases. Other aspects of our Myer Returns Policy remain the same. Shop with peace of mind knowing you can return items by mail free of charge, outside of 'change of mind' returns. If you’d like to return a 'change of mind' purchase by mail, you can use ParcelPoint for a national flat rate of $7.50 (unless it’s a Big and Bulky item) or Australia Post for a national flat rate of $12.20. Change of mind returns do not apply to big and bulky items. Find out more about returns. How long do I have to return an item? We have relaxed our returns policy during this unprecedented period to accommodate any reasonable return request outside of our standard terms. We have temporarily extended our change of mind return period to 60 days. Please note that change of mind returns will not be offered for goods designated as CLEARANCE. Other aspects of our Myer Returns Policy remain the same. Are any items excluded from the returns policy? Yes, the returns policy is applicable to change of mind returns and consequently there are exclusions. What proof of purchase do I need to present for an online return? For more details, please see proof of purchase on the returns policy.

What is Afterpay? Afterpay is a payment service that allows you to enjoy what you want now, and pay for it in four equal payments later. The best part is, the payments are interest free. How do I use Afterpay? Shop online or in-store as per normal and at checkout, simply select Afterpay as your payment method. You will then be directed to the Afterpay website where you will have to sign in to verfiy. If it’s your first time using Afterpay, you’ll need to register. After you will complete your purchase and receive a confirmation email from both Miss Shop and Afterpay. How does the payment schedule work? If you are a new Afterpay customer, you will be required to make your first payment at the time of purchase. The remaining three payments will be deducted automatically each fortnight from your nominated card, unless you make voluntary payments. If you have used Afterpay before, your first payment will be deducted two weeks after your purchase for orders under $500 (or at the time of purchase if your order’s over $500). You can view your payment schedule by logging into your Afterpay account. Once logged in, you can also make voluntary payments to pay off your order before the due date. What if I can’t pay an instalment? If you fail to make a payment, you’ll be charged a $10 late payment fee by Afterpay. A further $7 late payment fee will be added seven days later if it’s still unpaid. You can read the Afterpay terms and conditions now for more details. Which cards does Afterpay accept? Afterpay currently only accepts Australian Mastercard and Visa credit and debit cards. Australia. When will my goods be delivered if I use Afterpay? Afterpay orders are delivered as per our standard delivery timeframes. Is there a limit to how much I can spend on a single transaction? Yes, transactions made through Afterpay must be between $100 and $1000. Which products are not eligible for Afterpay? You cannot use Afterpay to purchase gift cards, charity donations and non-merchandise services (including delivery, gift wrapping). If you’re purchasing these items at the same time as products that are eligible, you will need to separate them into two different transactions. How do I return or exchange an item purchased with Afterpay? If you’ve changed your mind, you can return your Afterpay purchase in-store or via post for a refund. Read all about our returns options here. Once we’ve received and accepted your return, we’ll notify Afterpay to cancel all future payments. If you have already made one or more payments, the instalments paid will be refunded to the card you used to place the order. If you’ve posted your item back to us, we’ll send you an email updating you on the progress of your refund. You will receive an email from Afterpay informing you your future payments have been cancelled. Where can I find out more about Afterpay? If you’d like to know more about Afterpay, you can visit the Afterpay website here for answers to some frequently asked questions. For queries regarding your account, contact Afterpay directly at info@afterpay.com.au or call 1300 100 279.

What is humm? Humm is an in-store only Buy Now Pay Later Service that lets you take your purchases home today and then make regular payments over time. You will never pay any interest. Humm has 2 wallets: ‘Little things’ for spend up to $2,000. You can repay over 2.5 months with no fees or over 5 months for just $8 a month. Weekly or fortnightly payments are available. ‘Big things’ for spend up to $30,000. Depending on how much you spend you can repay from 12 to 60 months in fortnightly payments. You will need to pay an establishment fee of $40 ($22 for repeat purchases) and $8 a month. With both options you will never pay any interest. How do I use humm? Simply download the humm app and follow the prompts to obtain your humm spending limit. Complete your Myer shopping. Access the humm app and tap the barcode icon. Show the counter staff your barcode for scanning to complete transaction. Take your purchases home today and pay later with humm. How does the payment schedule work? If you are a new humm customer, you’ll need to make your first payment (20%) at time of purchase. The remaining payments will be charged to your nominated credit or debit card weekly or fortnightly (depending on the payment frequency you have chosen). If you are a humm VIP customer, you won’t need to make the first payment at time of purchase. Your first payment will be made one week or fortnight after your purchase. You can make extra payments or pay out your purchase early and you won’t incur any fees. You can view your payment schedule via the humm app. Where can I make purchases online? Humm payments can be made instore only. It is not currently possible to make humm payments online. What if I can’t make a payment? If your payment isn’t received on the due date, you’ll be charged a $6 late payment fee. You can read the humm terms and conditions here. https://www.shophumm.com.au/terms-and-conditions Which cards does humm accept? Humm accepts Australian credit and debit cards from Mastercard and Visa. When will my goods be delivered if I use humm? Goods are delivered according to Myer delivery timeframes. Is there a limit to how much I can spend on a single transaction? For Little things the minimum amount is $100 and you can spend up to $2,000 (depending on your approved spending limit). For Big things the minimum amount is $2000 and you can spend up to $30,000 (depending on your approved spending limit). Which products are not eligible for humm? You cannot use humm to purchase gift cards, charity donations and non-merchandise services (including delivery, gift wrapping). How do I return or exchange an item purchased with humm? If you have changed your mind, you can return or exchange your humm purchase. Read about the Myer returns and exchange options here https://www.myer.com.au/content/returns-policy Once Miss Shop has received and accepted your return, we will notify humm to cancel all future payments. If you have already made payments, they will be refunded to the card where the payments were made. To find out more about humm, visit the humm website. https://www.shophumm.com.au/ You can go to the HELP tab to see more frequently asked questions. For any queries please contact humm Customer Service on support@shophumm.com.au or call 1800 088 151.